Privacy Policy

Privacy Policy- One Agency Caboolture·Morayfield

Last Updated: 20/01/2026
ABN: 95677238854

1. Introduction

One Agency Caboolture·Morayfield ("we", "us", "our") understands and respects the importance of protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all individuals whose personal information we handle, including landlords, tenants, buyers, sellers, applicants, contractors, suppliers and members of the public.

Our Privacy Policy is available on request and via our website.

2. What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include, but is not limited to, your name, address, contact details, date of birth, identification documents, financial information, and information relating to your property or tenancy.

Some information we collect may be considered sensitive information (such as identity documents or financial details). We only collect sensitive information where it is reasonably necessary for our functions and where permitted by law.

3. Why We Collect Personal Information

We collect personal information where it is reasonably necessary to carry out our real estate services, including:

  • selling, buying and leasing property;

  • property management services;

  • processing rental applications and managing tenancies;

  • conducting inspections and open homes;

  • communicating with clients and enquirers;

  • complying with legal and regulatory obligations;

  • internal business operations;

  • marketing our services (where permitted and with consent where required).

If you choose not to provide certain personal information, we may be unable to provide some or all of our services.

4. Types of Personal Information We Collect

Depending on your relationship with us, we may collect:

  • names, addresses, phone numbers and email addresses;

  • date of birth and identification details;

  • employment, income and financial information;

  • references and rental history;

  • property ownership and transaction details;

  • inspection attendance records;

  • online identifiers such as IP addresses;

  • other information reasonably necessary to provide our services.

5. How We Collect Personal Information

We generally collect personal information directly from you, including:

  • in person (e.g. inspections, meetings);

  • via application forms and agreements;

  • by phone, email, text message or post;

  • through our website, portals and social media;

  • via cookies and analytics tools.

We may also collect personal information from third parties where lawful and reasonable, including:

  • landlords, tenants, buyers or sellers;

  • referees and tenancy databases;

  • government bodies and authorities;

  • publicly available sources;

  • service providers and contractors.

Where we collect personal information about another person from you, you warrant that you are authorised to provide that information.

6. Open Homes and Inspections

When you attend an open home or inspection, we may collect your personal information for security, safety and follow‑up purposes. Providing this information is voluntary, however we may be unable to permit entry without it.

Information collected at inspections is not used for direct marketing unless you have provided consent or it is otherwise permitted by law.

7. Use and Disclosure of Personal Information

We use and disclose personal information only for the purpose for which it was collected, for a related purpose you would reasonably expect, or where required or authorised by law.

This may include disclosure to:

  • landlords, vendors, buyers or tenants;

  • contractors and tradespeople;

  • building and pest inspectors;

  • strata managers and owners corporations;

  • tenancy reference databases (where permitted);

  • professional advisers (legal, accounting);

  • insurers and financial institutions;

  • government and regulatory authorities;

  • IT and business service providers.

We take reasonable steps to ensure third parties only use personal information for authorised purposes.

8. Direct Marketing

We may use personal information to inform you about our services where permitted by law. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe function in our communications.

We do not require tenants or applicants to consent to marketing in order to receive our services.

9. Overseas Disclosure

Some of our service providers may store or process information outside Australia (for example, cloud‑based software providers). Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy standards, or we will obtain your consent where required.

10. Cookies and Online Activity

Our website may use cookies, pixels and analytics tools to improve functionality and user experience. Cookies may collect information such as your IP address, browser type and pages visited. This information may constitute personal information where it can reasonably identify you.

You may disable cookies through your browser settings, however this may affect website functionality.

11. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes:

  • secure electronic systems;

  • access controls and passwords;

  • staff training;

  • secure physical storage;

  • secure disposal of information.

Personal information is retained only for as long as required by law or business purposes, after which it is securely destroyed or de‑identified.

12. Data Breaches

If a data breach occurs that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

13. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable period and may require verification of your identity.

14. Complaints

If you have a complaint about how we handle personal information, please contact us. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15. Contact Us

One Agency Caboolture·Morayfield
Morayfield Road, Caboolture South QLD 4510
Phone: (07) 5428 0099
Email: [email protected]

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or business practices. The current version will always be available upon request or via our website.